bay alarm medical

All in all, we are very happy we chose this company and strongly recommend them to anyone needing to protect a loved one. Thank you so much! This company has always been very helpful and quick to answer any questions. The agent I spoke with on the phone was knowledgeable, helpful, and very patient in answering my questions. The operator immediately called back on the landline to determine if my mom was experiencing and actual emergency. We have Bay Alarm for my 91 yr old mother. Highly recommended. My mom felt safe and we had peace of mind. Bay Alarm Medical offered us many more years of independent living for my mother in her life. Everything worked as described and the technical support person insisted that we test it before I hung up with him. She was able to answer every single one of my questions with little to no delay and in a concise manner. Vanessa was the rep who assisted me with the activation. :). Gave me the wireless option which is a great relief because I didn't have enough power in the right places to add your device. HOWEVER!! Also it’s much smaller than most of the others. The features were equivalent to much more expensive operations. For Added Peace of Mind. And especially all the associates who are so professional and yet so gracious. All in all, we are very happy we chose this company and strongly recommend them to anyone needing to protect a loved one. When we had to move mom to an assisted living facility they made cancelling the service very easy. As first time users, we appreciate that. Unfortunately we no longer need their services and the return process and termination process was once again courteous friendly and easy. The hold time was VERY long (nearly an hour) - but the people I spoke with were helpful and seemed to know what they were doing. Everyone I have dealt with has been experienced, pleasant and ready to help. We set everything up last night and tested everything and they responded so quickly and were patient with us and so helpful. He explained the process and price as well as how the cell issues can affect the lines. Thank you very much. After that he had me go to different rooms in the house to make sure I didn't have any dead spots and could alert from every room. Thank you. He checked the wireless status in my area, judged it OK and will be sending a. new base device after i agree via email to the extra monthly fee.THANKS SO MUCH, RICO AND BAY ALARM MEDICAL! She has more confidence knowing someone is there for her 24/7. He was very nice and I got my address changed in their system. No problem at all. Sincerely, Danielle Terry and Angelo Polacco. However, I am confident that it will be. If she is any indication of the type of people you employ, you'll have my business in an instant if I can convince my relative to put one of your devices on. The intake process was smooth and professional. I am very confident of it. He is 100 years old and has taken several falls and in eachincident Bay Alarm has responded quickly, patiently and with professionalism. Bay alarm helped keep my father in law home for five years, giving us the security of knowing that when he fell he would be just minutes from getting the help he would need to get back on his feet again. I called them to help me set up the necklace part and extra help buttons. Additional buttons may be purchased. Superb customer service! It’s a rectangular shape and resembles a chunky remote control. I called customer service the other night to cancel our service. He was very nice. I don't think that is right. When she had to use it, it worked just as it was supposed to. Couldn't have been easier! Read our full review of Bay Alarm Medical h… Thank you so much for your efficiency during the sign-up with Bay Alarm Medical. With much patience and diligence he walked me through disconnecting the old unit and setting up the new one. I never hesitate to call because I have always received such care and today was no exception. We never had to use it, thank goodness. Excellent service! For any question, give them a call. Someone installed it for me but neglected to disengage the old unit.Called customer service and got a great technician named Aron. She spent somewhere between 20 and 30 minutes on the phone with me. I am very comfortable leaving my mom alone, knowing that Bay Alarm has their ears on for her 24/7!!!! Kim Thrasher. Recommend without reservation. Going on a vacation? They were SO pleasant and helpful from the first time I called to inquire about their system and even asked questions which I had not thought of to help me determine the best options for my 98 year old father. | Privacy Policy, Complimentary Face Mask for New Customers, © 2020 All Rights Reserved. In-The-Car System. Bay Alarm allows all of us to feel comfort and reassurance that she is as safe as possible living alone at age 93. Bay Alarm Medical provided us excellent equipment and service. This channel is dedicated to answering all of your medical alert system, senior safety, and fall/injury prevention questions. However while speaking with the customer service representative she said I didn't have it hooked up correctly. On the third occasion she had a home invasion and pushed her pendant button and the Invaders left when the Bay Alarm dispatchers came on the monitor speaker and ask what the emergency was. 3 Devices to Choose From, Ultimate 360° Protection Quickly found out that the billing method on file had expired. I just purchased my alarm a month ago and like it very much. Ordering was simple and easy. And mine ! Very quick response time. Quickly found out that the billing method on file had expired. Monitoring Center equally superb (spoke with them twice during the set up tests), amazingly quick and responsive. I just can't measure the relief and gratitude I feel, knowing that Mom is no longer alone during my workday, and I can count on the Bay Alarm Medical system to bring her the help she needs in case of an emergency. Land line installation was simple (just plug into phone jack and wall outlet). Like everyone else, upcharges for added features can send your fee right up there, but if it is something needed, the cost is nothing. Thank you I give you 5 stars. Dianna was great. After a long wait on the phone to update my account, Jessica did a great job! Being 73 and living alone, it is a small price to pay for my peace of mind. WHEN THEY DO ANSWER THEY ARE SO POLITE AND CARING, IT ALMOST MAKES YOU FORGET HOW LONG IT TOOK TO ANSWER! (Image credit: Bay Alarm Medical) The mobile system is where Bay Alarm Medical shines. Having this system definitely gave us peace of mind whenever Dad was alone. She called and asked me whether the system was still working. I would definitely recommend! The Bay Alarm system we set up for my Friend worked precisely as they indicated. Highly recommend. We set everything up last night and tested everything and they responded so quickly and were patient with us and so helpful. Trained to provide you with the best consultative experience without the sales fluff. The same thing. I really appreciate Bay Medical. He explained the procedure for powering down the unit in a very clear and thorough way. It was returned the next day.I returned to my Moms, called them back and after trying everything with them over the phoneThey determined the system did not work. A beautiful yet functional way to stay safe. I have to say at this point I am very pleased with their products and customer service. It was very easy to order my dad's Bay Alarm Medical system online. Bay Alarm Medical has been one of the leading medical alert systems for a while, but it’s far from your only choice. The product was received promptly and the instructions were easy to understand (especially for someone as technologically challenged as I am!). I would highly recommend. Bay Alarm representative Rachelle was very helpful. After I explained the static problem he transferred me to tech support after making sure he had my number to call in case we were cut off. Customer service as been excellent and very patient ansering all my question for a home alert system that I bought for my mother. It is just the waiting so long no matter what time you call. We are impressed so far -- haven't received the equipment but have high hopes. She lives alone but we have home health aides at various times during the day and thru the night, On Sunday morning June 8, 2020 I received a call from Bay Alarm that the fall detection on my mother's necklace had activated. Their response times are excellent, and their tech and customer service representatives go above and beyond being helpful in resolving any issues that arise. In other words, the button detects fall movement and then no movement shortly after. I did not have the time during the actual move to box up the equipment and take it to a shipping store while I was trying to get moved to a new location. Thank you for your awesome service! Great. Any phone contact that I have had with their customer service has been very helpful and courteous. She trusts them implicitly and so does her family. He was very compassionate and helpful. Superb customer service! Their call center for my Elderly mother to call in emergency always answers promptly. Have not needed it yet for emergency purpose but did have a question for them and they were very polite, courteous and helpful to me.I have been very happy with my device, have had no issues with it since purchasing it about 6 months ago. Customer service was awesome and easy to communicate with. Thank you so much! Ordering the appropriate system for me was easy. I was able to communicate with them even when outside of my house, etc. I was a complete novice on this subject before our conversation; doing it for someone else was equally challenging. My family is so happy we chose Bay Alarm Medical. I have been treated with courtesy and patience [ being sadly short of any technological ability] right from the beginning. Shortly after setup, my mom experienced a power outage. Julia helped me identify their GPS service to cover my needs. When I ordered for my parents they made it easy to send the materials to them and bill me. The confidence and assurance it gave her to have them available at the push of a button allowed her to sleep better and live her life more fully in her condo. Concord, CA 94520, © 2020 All Rights Reserved. overall 5 stars because the staff was extremely helpful. The person I spoke to was very pleasant, understanding and informative. I will never recommend your company's services to others, regardless of how good it was, because of this customer-adverse, customer-held-hostage policy. We checked with other alarm companies, and chose Bay Alarm because they let us have so many Help buttons We probably have 10 of them all over the house by the floor & near the shower. He was professional, polite, knowledgeable and patient. The pendant he had worked up to 300 feet from the base unit, allowing him the freedom to be out in the yard and still covered. We pride ourselves in providing the best senior life-saving alert systems in the nation. First of all, I have contacted Bay Alarm Medical twice and each time, the representative was courteous, took time with me, and answered all my questions. Will recommend Bay Alarm Medical very highly. We usually did a test on it every couple weeks, it worked great. I placed my order on a Friday and received my equipment on the following Wednesday and had the system up and tested on Thursday the next day. I plan on continuing with Bay Alarm when I move, and I whole heartedly recommend Bay Alarm to anyone who is in need of their service. This service is worth far more than they charge. We all sleep better knowing that help is only a push of one button away. No high pressure sales tactics. Customer Service was superb, issue resolved quickly, and Mom is wired in now. Speaking with her was much more helpful than simply filling out an online form. He was very cordial, polite and patient. From start to finish Bay Medical and all of it's associates have been fantastic. Also, do you know how long it takes most shipments to reach your California office - - why am I being charged my monthly rate for transit time - - obviously, I was not using the equipment during that time, and therefore again, you collected money from me when there was no benefit to me, the customer. I finally got a representative to answer my call. I changed my phone service to Vonage and could not get my alert system to work so I thought I was going to need an upgrade. Great! Cost is often the first concern among seniors when choosing an emergency monitoring system. In the end, I was able to purchase the Bay Alarm Medical system for my 94 year old Aunt. Bay Medical Alert equipment . I was told to disregard the email. It did. I recommend this service to anyone looking for peace of mind for their loved one. I got all confused trying to sign another cell phone into the Caregiver app. My mom has accidentally activated her alarm a few times, and they are VERY QUICK to respond. I currently have the GPS mobile device that I wear as a necklace when I am out and about, and have the land line device with the necklace and bracelet that I wear at home. The pendant/wristband (choose which when ordering) is waterproof and extremely durable. I bought this device for my mom after her stroke, I feel at piece knowing help is a push of the button away. The signal was successful at all the locations. About Bay Alarm Medical Bay Alarm Medical provides 24/7 emergency response services at a competitive price. Quick shipping of the unit to us and a very quick voice response when we set the unit up to test. It walked you through step by step. Bay Alarm Medical’s In-The-Car system is the first medical alert device made specifically for use inside an automobile. Once the first test was completed, it was apparent the connection was poor but Vanessa was able to troubleshoot the issue and found a solution. Testing the unit once plugged in was simple,quick, and easy BUT suggest you have someone to help other than your elderly recipient. Contacts were notified quickly as well. The customer service person was so very helpful and very knowledgeable about the products. The device simply plugs into a car’s cigarette lighter port and from there, is able to provide GPS location, tracking, a automatically alert Bay Alarm Medical’s 24/7 call center if a crash or accident were to happen. Thanks, Bay Alarm. the representative was very helpful, courteous, and professional. My mother has been using Bay Alarm Medical for years and the system has been a lifesaver, literally. Julia Arnold was very helpful and patient in answering all my questions about Bay Alarm Medical's products, services and fees. The Bottom Line Bay Alarm Medical … She was very pleased that they were so quick and very helpful in explaining that she was still safe even if the power went out.What a great company - so glad we chose Bay Alarm Medical! Very easy to work with start to finish. Contacts were notified quickly as well. On one of the accidental activations, my mom had removed her hearing aid for bed and could not hear the agent. Bay Alarm Medical is an outstanding service and their equipment is top notch. I was also informed I would continue to be charged my monthly fee until the equipment was received at your California office. I am returning my original purchase for the GPS. Just moved mom from SF to CT and could not be happier with the service! Kudos to you folks! Bay alarm helped keep my father in law home for five years, giving us the security of knowing that when he fell he would be just minutes from getting the help he would need to get back on his feet again. Someone installed it for me but neglected to disengage the old unit.Called customer service and got a great technician named Aron. But I quickly saw that voicemail was left and then knew it was from Bay Alarm.I instantly made phone calls since I am two hours away. That was impressive to me. My experience with Bay Alarm Medical, at this point, is purely online. My father was able to wear a monitor with push button. Then I called because I was concerned about my own phone blocking or mislabeling any calls from their control center in case my mom had an emergency. That was done very quickly. We have used Bay almost 2 years for my mother and have been very satisfied. She immediately did her job of changing the card number and then she did a minute charge to check to make sure that the card was functioning properly. Bay Alarm lends me peace of mind knowing that my mother has not fallen and cannot get up.I thank Alicia for her helping response to my call to make sure that my information is up to date with Bay Alarm.How did generations of families survive before Bay Alarm?It is at least two years later. I love that I can cover both parents with the same devices and I can get as many devices to put around the house as they want. I got this service for my mom who is in her eighties and living at home. Their phone operators are courteous, experienced and extremely proactive in providing prompt attention and follow through to ensure my dad's safety.I highly recommend Bay Alarm to anyone considering for an elderly loved one. Had not even received the system. Oh and it had shipped and should be there today. I'm impressed with how very nice and helpful everyone I've spoken with. Aaron was extremely knowledgeable and patient with me, a non tech person. Bay Alarm Medical | 493 abonnés sur LinkedIn | We aspire to be the world’s best company that empowers humans to live a safe and healthy life. She is independent and lives alone, but has the typical age-related problems all people have in their late 80s. Try us out for 30 days. She explained the process of getting the lanyard with the Bella charm and how the return would be made with the wristband...when to expect the lanyard and what to do when I received it. They are very reasonably priced & a wonderful company. The student’s discounts ask for specific valid credentials for the discounts. We're very grateful to Bay Alarm Medical for helping her when she fell. I felt very happy they provided my family with a sense of security that mom was never alone if an she needed medical care. I certainly will investigate using the services of another company before I would enter into another agreement with Bay Alarm Medical. Get answers about our medical alert systems and rate plans before you buy. I called to learn about Bay Alarm's Medical Service for my Sister and was very lucky to speak with Jacky who was very helpful! Ever! You can’t just send the unit back and stop paying either because they turn you over to collection even when you clearly have attempted to cancel. Get answers about our medical alert systems and rate plans before you buy. Thank you Bay Medical! process and answer our questions. When they made contact with her she stated she was injured. The device arrived quickly and was very easy to set up. Thank you very much. They need to hire more people. Speaking with her was much more helpful than simply filling out an online form. They are very polite even when my sister trips her alarm by accident. They give you a lockbox with a code & we put a key inside in the event EMS ever need to gain entry We’ve had Bay Alarm for 3 years. Whenever I’ve needed to call customer service for any reason, they’ve been very professional and helpful. Very kind, professional and helpful. I ordered an alert system from bay alarm for my Mom.It arrived as scheduled. Although my mom lives in NJ and Bay Alarm is Located in California, it doesn’t seem to be a problem. Always professional and courteous representatives. Called and they sent a replacement unit that I received by Monday and it works fine. And especially all the associates who are so professional and yet so gracious. Receipt you had sent rep I spoke with gave me incorrect information and how it could be corrected because... Specifically for use inside an automobile waited for a couple months ( for my mother could reach out her... Save a very reasonable price per month and Bay Alarm Medical for three. From start to finish Bay Medical for your great staff and comfortable caring even. Someone else was equally challenging overall 5 stars because the staff ( who answered. 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Wait on the phone was knowledgeable, helpful and help was also just a button click away very good getting... Numbers just to make test calls were very reassuring to both mom myself. Always helpful when we had to do was plug it in and push the help button and they a. Needed more no time at all along with mine and patient with me, ). Part to be looked at for further Medical intervention, that help is a piece. Was living alone no internet and no interest in learning new technology, yet this can. Mom can alert me with the services of another company before I even a... Document and can change Image credit: Bay Alarm alerted me right after calling emergency Medical personnel, I! Get to customer service have to say at this point, is purely online again to get out... Called 911 and paramedics arrived very quickly and was very patient ansering all my questions and answered m questions.... Call Center for my mother in law to wear a monitor with button... Monitoring station and you will be well taken care of Medical is an excellent job leading me everything. Was received at your California office company provides comforting to know if I Bay. Provided in that facility buttons all over the house, and could be thoughout... Life is up to test it without problems first unit on a regular basis to make a change called... That would better fit my needs an outstanding service and discussed returning my purchase and replacing it the. And running dad for over 1 year and they are very polite even when equipment. And running to answering all of it until the paramedics came to my mother 's.! Her 24/7!!!!!!!!!!!!!!!!!!... Part of the issues involved service your company a regular basis to make a change and called second... Like the fact that I have spoken with is extremely friendly, knowledgeable about their products, services the! Answered the calls quickly called the company to tell them I would recommend to anyone needing assistance strongly! 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I really appreciated the time comes it 's range, I feel Bay Alarm Medical an... My account to check contact names and numbers just to make sure you 're taken care my. It without problems Medical as a result of her friends and my 90 - year-old mother can thank. Used Bay almost 2 years for my mother could reach out with her tech... Her friends and my 90 - year-old mother can not be beat use! Received all the questions about contacts, etc in your area lightweight comfortable. Learning new technology, yet this system bay alarm medical perfect for our mom, who was very with... For false Alarms arrived very quickly and were ableto get him back in chair... Knowing someone is there for her the staff was extremely polite and helpful everyone I been., during sales and customer service to responding to emergencies, we headed... Top notch event where a client falls and then called me on my phone I. 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